CCO Policy Manual

The CCO Planning Guide and Manual provides comprehensive guidance
to providers participating in the New York State Health Home program known as Care
Coordination Organization/Health Homes (CCO/HHs) serving individuals with
intellectual and developmental disabilities (I/DD).

Policies for Health Homes serving adults and children can be found on the NYS Department of Health website.

CCO/HH Provider Policy Guidance and Manual

This is a guide for providers with information about what they need to know about working with Care Coordination Organizations.

INF Letter: Information Sharing Responsibilities for Life Plan Meetings

CCO Policy - CCO Referrals and Transitional Services for Individuals in Excluded Settings

CCO/HH Care Manager Checklist

January 2021 CCO Policy Update Memo

CCO Policy Update Memorandum-September 2018 (Revised 8/9/19)

CCO Policy Update Memorandum: Service Authorizations Post July 1, 2018

Training Guide for Care Managers

COVID-19 Interim Care Planning Guidance

This guidance was originally released on April 17, 2020 and updated September 18, 2020. It has been rescinded by the issuance of the April 19, 2023 Care Management Public Health Emergency (PHE) End Date and Policies Memorandum.

Services Authorization Notice of Decision Memo NOD.09

Care Planning and Service Options Post Pandemic

HCBS Waiver Application Process for Parental Deeming

Life Plans & Services Authorization Memo

Willowbrook Class Member Request to Return to Day Service

CCO/HH Consent Form Policy Update Memo

Care Management Public Health Emergency (PHE) End Date and Policies

Memorandum addressing all applicable policies related to OPWDD Care Management that were impacted during the federal Public Health Emergency (PHE).

OPWDD Care Management Remote Technology Service Delivery Policy

Memorandum establishing updated service definitions and parameters under which CCO/HHs Care Managers provide face to face contacts for Care Management service delivery.