I got a new keyboard for my MacBook Air, which is great, but it came back wiped clean, and I'm trying to reinstall various applications I need for work. One is Citrix Receiver, which helps me connect to Epic at my hospital.
I've download the software from here:
But when I try to install, the first that comes up is an alert that says:
"AddAccount.bundle" will damage your computer. You should move it to the Trash." with a check box for "Report malware to Apple to protect other users"
I called my hospital's IT department, and the guy ended up saying "I don't know, that's a Mac thing and I don't do Macs." I then spent a while on Messages chatting with Apple support, who ended up telling me I needed to get help from Citrix. Citrix wants me to sign in with my Citrix account, and I can't figure out the magic words for that.
Has anybody gotten through this?
Show more LessMacBook Air 13″, macOS 10.14
Posted on Mar 20, 2022 5:46 PM
Me too (410) Me too Me too (410) Me too Reply Question marked as Top-ranking reply User level: Level 10 83,762 pointsPosted on Mar 21, 2022 8:26 AM
Go back a step, looks like Receiver has been replaced by Workspace:
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Question marked as Top-ranking reply User level: Level 10 83,762 pointsGo back a step, looks like Receiver has been replaced by Workspace:
Show more Less User level: Level 10 83,762 pointsYou should contact Citrix support. They need to know when their certificates are going bad, because it could let a bad software leak through their download page and data transfer across the VPN could be insecurely transmitted. Backup your data before doing anything.
Make sure any that changing any of these settings in Apple's software won't do anything to compromise the security of your machine or the data being transmitted. I could give you directions to do some settings changes, but I'm uncertain whether or not they would impact the security. It is better for Citrix to provide an update to avoid this problem.
I would also alert your hospital manager that they need some Mac expert staff members if they are going to have people use the Citrix system, so a good working secure platform is in existence. I'm well aware of the HIPAA needs for data.
And remind them they are responsible for accessibility of their own staff members.
This could be a good argument to get them to supply you with their own machine to work with their systems.